Inside the Balmoral: Scotland's Finest Hotel

After four months of lockdown, the hotel emerges from its enforced hibernation. Manager Omar cant wait to welcome guests back to his beloved Palm Court, where intricate pastries and award-winning loose leaf teas await. The staff prepare to welcome the boss, when one of Britains most famous hoteliers, Rocco Forte, pays a visit to celebrate a five-star win for employees.

Staff at the Edinburgh hotel prepare for a very different Christmas, with Covid-19 restrictions on restaurants and bars in Scotland meaning the focus is on in-room dining. Executive housekeeper Vicky transforms Palm Court into a winter forest and lights up Princes Street with a sparkling display at the front of the establishment.